Getting your NDIS invoices right the first time helps avoid delays. It’s important that invoices include all the mandatory details to ensure payments are processed as quickly as possible.
We’ve created an easy to use invoice template with prompts for every required field, so you don’t have to worry about missing information. If you are a Participant, you’re welcome to share this with your providers so that everything runs smoothly.
Essential Invoice Details
- Participant’s name (and NDIS number if possible)
- Quantity of support delivered (e.g. 3 hours of cleaning)
- Hourly rate (The rate must not be more than the price cap, refer to the NDIS Price Guide)
- Description of support (e.g., cleaning, transport, support work)
- Applicable item code from the NDIS Price Guide (e.g. 01_020_0120_1_1 House Cleaning And Other Household Activities)
- Total cost
Important Dates
- Invoice date
- Service date (must be separate from invoice date)
Business Information
- ABN
- GST amount (usually $0 for NDIS supports)
Payment Details
- Bank account details (BSB, account name & account number)
If any of these details are missing, we may need to request a reissue of invoice, which can delay payment.
This easy-to-use template helps providers submit accurate NDIS invoices—so payments are quicker and smoother.
Guidelines for quicker invoice processing
Remember, an invoice can only be for one participant, but can include multiple supports.
If possible, providers are encouraged to follow the guidelines below to improve the accuracy of our automated processing, reduce manual intervention, and help facilitate quicker payment of invoices.
- Enter each service as a single line item, with the service date and item code in a single row/line. Please ensure the field does not split into multiple rows/lines.
- Ensure each data field has its own dedicated column.
- Avoid using multiple rows or blank rows within the invoice table where possible, as these can cause extraction issues.
- Where multiple services are provided on the same date, please list each service as a separate line item rather than combining them into a single entry.
- If the line items spill over multiple pages, ensure the column headers are at the top of each table on subsequent pages.
Once you’re ready to submit your invoice for payment, please send the invoice to apminvoice@gobbill.com.au
Need extra support with NDIS invoicing? Contact us – via email at contact@aspectndis.com.au or phone 1300 770 986.
We’re here to help you get it right the first time.
Further reference
A full list of item codes can be found in the NDIS Price Guide: https://www.ndis.gov.au/providers/price-guides-and-pricing
Further details on Invoicing and record keeping: https://www.ndis.gov.au/providers/working-provider/getting-paid/invoicing-and-record-keeping
