Payment Timeframes
We process and pay invoices typically within 3-5 business days.
Please be aware that a payment may take longer than 5 business days due to several reasons:
- participant’s approval of the invoice,
- missing details on an invoice required to make a valid NDIS claim,
- missing supplier details, or
- incorrect details.
Estimated Processing and Payment Timeframes
Reimbursements | > 95% | Within 1 business day |
< 5% | More than 1 business day | |
Invoice Payments | >90% | Within 3 business days |
<5% | 4 business days | |
< 5% | Subject to participant approval
Missing information for a valid NDIS claim |
If you have not received payment after 5 business days, please contact us via the form below, email [email protected] or call us on 1300 770 986 during business hours.
We are more than happy to assist.
Get in touch
Invoice Requirements
- Business / Provider name
- ABN (or Full address if not registered)
- Bank details
- Invoice number (unique for each invoice)
- The customer’s full name
- NDIS number (recommended but not mandatory)
- Invoice date
- Service date
- The service provided (include the NDIS line item number if known)
- Hours / Quantity of support provided and at what hourly rate
- Invoice total (GST exempt or if required, including GST. Please note that the GST inclusive amount cannot be higher that the price cap hourly rate).
Submit an Invoice