Information for Providers
Payment Timeframes
We process and pay invoices typically within 2 business days. Please be aware that a payment may take longer than 2 business days due to several reasons:
- participant’s approval of the invoice,
- missing details on an invoice required to make a valid NDIS claim,
- missing supplier details, or
- incorrect details.
Estimated Processing and Payment Timeframes
| Reimbursements | > 97% | Within 1 business day |
| < 3% | More than 1 business day | |
| Invoice Payments | > 96% | Within 2 business days |
| < 2% | Subject to participant approval | |
| < 2% | Missing information for a valid NDIS claim |
If you have not received payment after 2 business days, please contact us via the form below, email [email protected] or call us on 1300 770 986 during business hours.
We are more than happy to assist.
Get in touch
Invoice Requirements
- Business / Provider name
- ABN (or Full address if not registered)
- Bank details
- Invoice number (unique for each invoice)
- The customer’s full name
- NDIS number (recommended but not mandatory)
- Invoice date
- Service date
- The service provided (include the NDIS line item number if known)
- Hours / Quantity of support provided and at what hourly rate
- Invoice total (GST exempt or if required, including GST. Please note that the GST inclusive amount cannot be higher that the price cap hourly rate).
Submit an Invoice
1300 770 986 (business hours)
Serving clients across Australia.
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Aspect Plan Management ("APM") is a registered NDIS Provider (4050064402) of Plan Management Services and trading name of Gobbill Australia Pty Ltd ABN 16 622 628 666. All Rights Reserved.