Payment Timeframes

We process and pay invoices typically within 3-5 business days.
Please be aware that a payment may take longer than 5 business days due to several reasons:
  • participant’s approval of the invoice,
  • missing details on an invoice required to make a valid NDIS claim,
  • missing supplier details, or
  • incorrect details.

Estimated Processing and Payment Timeframes

Reimbursements > 95% Within 1 business day
< 5% More than 1 business day
Invoice Payments >90% Within 3 business days
<5% 4 business days
< 5% Subject to participant approval

Missing information for a valid NDIS claim
If you have not received payment after 5 business days, please contact us via the form below, email [email protected] or call us on 1300 770 986 during business hours.
We are more than happy to assist.

Tracking invoices and payments - Live Updates

Track an invoice submitted to us for payment. It’s updated in real-time and works just like parcel tracking.

You’ll receive an email once we confirm receipt of the invoice. Click on the link to track the progress of the payment.

You’ll see a live update from our system as to when the invoice has been

  • verified (approved and correct),
  • claimed (from the NDIS system),
  • scheduled (to pay to you), and
  • paid (into your bank account. It may take an additional day depending on the bank.)

Get in touch

We will respond within 1 business day.

Invoice Requirements

  • Business / Provider name
  • ABN (or Full address if not registered)
  • Bank details
  • Invoice number (unique for each invoice)
  • The customer’s full name
  • NDIS number (recommended but not mandatory)
  • Invoice date
  • Service date
  • The service provided (include the NDIS line item number if known)
  • Hours / Quantity of support provided and at what hourly rate
  • Invoice total (GST exempt or if required, including GST. Please note that the GST inclusive amount cannot be higher that the price cap hourly rate).

Download a FREE invoice template to use.

Download Template (.docx version)

Submit an Invoice

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Stay in touch

Email: [email protected]
Phone: 1300 770 986 (Business Hours)

Serving clients across Australia

© Aspect Plan Management is a registered NDIS Provider (4050064402) of Plan Management Services and trading name of Gobbill Australia Pty Ltd ABN 16 622 628 666.