Providers
Sending invoices to us
Providers can send their invoices via email to [email protected] for fast direct processing.
Please ensure that the participant’s name and/or NDIS number is on the invoice for timely processing and payment. This email inbox is for invoice processing only and not for other communications.
For other communication, payment enquiries and ad-hoc invoices, please email us at [email protected].
Submit an Invoice
You can submit an invoice for processing online. Valid submissions will be claimed and processed. Submit invoice here.
Tracking invoices and payments - Live Updates
Track an invoice submitted to us for payment. It’s updated in real-time and works just like parcel tracking.
You’ll receive an email once we confirm receipt of the invoice. Click on the link to track the progress of the payment.
You’ll see a live update from our system as to when the invoice has been
- verified (approved and correct),
- claimed (from the NDIS system),
- scheduled (to pay to you), and
- paid (into your bank account. It may take an additional day depending on the bank.)
Invoice Requirements
- Business / Provider name
- ABN (or Full address if not registered)
- Bank details
- Invoice number (unique for each invoice)
- The customer’s full name
- NDIS number (recommended but not mandatory)
- Invoice date
- Service date
- The service provided (include the NDIS line item number if known)
- Hours / Quantity of support provided and at what hourly rate
- Invoice total (GST exempt or if required, including GST. Please note that the GST inclusive amount cannot be higher that the price cap hourly rate).
Payment Timeframes
- participant’s approval of the invoice,
- missing details on an invoice required to make a valid NDIS claim,
- missing supplier details, or
- incorrect details.
Estimated Processing and Payment Timeframes
| Reimbursements | > 95% | Within 1 business day |
| < 5% | More than 1 business day | |
| Invoice Payments | >90% | Within 3 business days |
| <5% | 4 business days | |
| < 5% | Subject to participant approval
Missing information for a valid NDIS claim |
Submit a Provider bank account change request
Providers can submit a request to change to their bank account online. We will need to verify the request. Submit request for verification here.
Contact Us
to Find Out More
or request a call back.
© Aspect Plan Management is a registered NDIS Provider (4050064402)
of Plan Management Services and trading name of Gobbill Australia Pty Ltd ABN 16 622 628 666.