Aspect Plan Management (APM) is committed to protecting your privacy.  We will never seek profit or gain from the unsolicited sharing of your personal data or information.

By registering with APM you are accepting the terms of this Privacy Policy, and consenting to the collection, use, disclosure, retention and protection of your personal information in the manner described by this Privacy Policy.

Your privacy is important to us

When you register for plan management (financial intermediary) services with us, you will need to provide certain details so that we can establish and manage your account and payments on your behalf.

APM will protect the personal information you provide us and will manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We will take all reasonable steps to ensure that the information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.

When do we collect information?

To enable us to provide our services to you, we will collect personal information from you such as your NDIS number, name, address, phone number, email address or other personally identifiable information about you.

This information is collected when you register for our services, subscribe to our newsletter, respond to our surveys or fill out a form related to our service provision.  We may also require a face-to-face interview where appropriate.

Why do we need to collect personal information?

The information collected enables us to provide the services you have requested.  These services include the management of your NDIS Plan and paying bills from your NDIS funding on your behalf.

Your personal information may also be retained in order to send statements, complete customer surveys, or simply for record keeping and audit purposes.

What information do we collect?

The personal information we collect may include your NDIS plan & numbers, name, contact details, and other related information for identification purposes.

Expense information from your supports will be sent to your APM email address, including but not limited to, due dates, amounts, supports and other related information .

How do we store your information?

We use innovative technologies and procedures to help protect your personal information from unauthorized access, loss, alteration, disclosure or use.

Some of the safeguards we use are in the form of physical access controls, information firewalls and access authorisation controls.  We also use data encryption when personal information is transferred to and from our service providers.  

Our commitment to your data security means:

(a)     we have procedures to limit access to personal information within our organisation;

(b)     we use security measures and technologies within our organisation to protect your personal information; and

(c)     we use service providers that can establish that they have secure controls relating to software security, access security and network security, including where credit card information is being transferred.

Our website is hosted in Australia.

How can I access the personal information that you collect?

We are happy to provide you with details of personal information held about you.
In accordance with APP 12, you are allowed to have access to, and correct, the personal information we hold about you.

To access this information, please put your request in writing and forward your request to [email protected]

In accordance with APP 13 you may ask us to take reasonable steps to correct any personal information that is inaccurate, out of date or incomplete.

If you believe that your personal information has been misused, please let us know promptly so we can take appropriate steps to ensure the misuse is rectified.

Your Consent

By registering with APM, you accept the policies detailed in this Privacy Policy.

Changes to our Privacy Policy

If we decide to change this Privacy Policy, we will post the changes on our website, notify you via email, and/or update the Privacy Policy modification date below.

 

This Privacy Policy was last modified on 18^th November 2019